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Southern Oaks Resort Policies

Check-in:  3 p.m. to 7 p.m. daily  (If you are not able to arrive and check-in during our designated
check-in time, please make arrangements with our office so we may accommodate your late
arrival.)  Check out- 11:00 a.m.

Pool Hours:  9 a.m. -  10 p.m.

Visiting Hours:  9 a.m. - 10 p.m. ( all guests are to ask their visitors to leave by 10 p.m.)

Quiet Hours:  10 p.m. - 9 a.m. daily

All cottages/cabins are NON-SMOKING. Any cottages/cabins which have been smoked in will be
charged an extra $150.00 cleaning fee.

Damage or Theft: Any item or items missing or damaged due to obvious neglect or disregard will
be replaced at the customers expense by the credit card provided.

SOUTHERN OAKS RESORT PET POLICY
WE HAVE LIMITED ACCOMMODATIONS FOR PEOPLE WITH PETS.  GUESTS MUST REQUEST
ACCOMMODATIONS FOR THEIR PETS PRIOR TO THEIR VACATION AT SOUTHERN OAKS RESORT.  
GUESTS WHO BRING PETS WITHOUT PRIOR NOTICE WILL BE ASKED TO REMOVE PET FROM PROPERTY
AND FIND OTHER ACCOMMODATIONS FOR THEIR PET.  GUESTS ARE LIMITED TO 1 PET PER RENTAL
UNIT.  PETS ARE NOT TO EXCEED 45LBS. A $75 PET FEE WILL BE CHARGED FOR YOUR PET.  THIS FEE
IS GOOD FOR A 6 NIGHT STAY ONLY.  IF YOU STAY AN ADDITIONAL NIGHT, YOU WILL BE CHARGED AN
ADDITIONAL $75 PET FEE. AN ADDITIONAL DEPOSIT OF $150 IS REQUIRED ON ALL PETS.  WE HAVE A
LIMITED UNITS THAT WE ALLOW PETS TO STAY IN. PETS MUST BE KEPT ON LEASH AT ALL TIMES.
PETS ARE NOT ALLOWED IN THE POOL AREA.  IF A PET IS FOUND NOT ON A LEASH, YOU WILL BE
ASKED TO REMOVE YOUR PET FROM THE RESORT.  PETS LEFT IN THE CABIN MUST KEPT IN A KENNEL
CAGE OR CRATE. IT IS PET OWNERS RESPONSIBILITY TO PICK UP AFTER THEIR PET. IF A GUEST IS
ASKED MORE THAN ONCE TO PICK UP AFTER THEIR PET, WE WILL ASK THE GUEST TO REMOVE THE
PET FROM THE RESORT AND THEY WILL FORFEIT THEIR $150 REFUNDABLE DEPOSIT.  DOGS ARE TO BE
TAKEN TO THE DOG RUN FOR DOGGIE BUSINESS.  WE WANT EVERYONE TO ENJOY THEIR STAY AT
SOUTHERN OAKS RESORT AND YOUR CONSIDERATION OF OTHER GUESTS IS GREATLY APPRECIATED.

Cabins/Cottages can only be reserved with a valid credit card. Visa, MasterCard and Discover are
welcome.

Cancellation Policy: YOU MUST CANCEL BEFORE 48 HOURS OF YOUR NORMAL CHECK-IN TIME OR YOU
WILL BE CHARGED FOR ENTIRE RESERVATION. All NO CALL/NO SHOWS will be charged the full
amount of the reservation by 10:00 pm the night of check-in. Any such cottages/cabins will become
available for rent at such time.  

Holiday reservation policy:   All reservation for holiday weekend or weeks must be paid in full 2
weeks prior to check in date.

Cancellation Policy for Holiday reservations:   There is a 2 weeks cancellation notice prior to check
in date. This is on all cottages/cabins. Any reservation not cancelled by  2 weeks prior to check
date will be charged in full.